Frequently Asked Questions

Kara is the mobile app that makes investing in physical gold simple, accessible and digital. From just €10, you can buy, sell, store, gift or transfer gold in a few clicks, with a seamless experience designed for the digital generation.

Gold is a historical safe haven: it protects against inflation and crises. Unlike low-yield bank investments (savings accounts, life insurance) or risky markets (stocks, crypto), gold remains a tangible and universally recognized asset.

• Purchase from €10.
• Secure storage in Switzerland, audited and insured.
• Modern, mobile-first interface.
• Send and gift gold via QR code.
• Automatic savings plans (DCA).
• Backed by Godot & Fils, a historic gold industry player in France.
• Option to have your gold delivered.

• Log in to the app.
• Tap "Buy".
• Choose an amount in € or in grams.
• Select your payment method.
• Confirm the purchase.
• The gold is immediately credited to your account.

Purchases are available from €10 per transaction.

Yes, the maximum purchase limit is €10,000 per day.

The minimum sale is €10 per transaction and the maximum is €5,000 per transaction.

Your gold is stored in a Helveticor vault in Zurich. The vault is insured and audited by Godot et Fils and its partners.

Yes. You can sell all or part of your gold from the app. The amount will be transferred to your bank account (IBAN).

Within 1-2 business days via SEPA transfer.

Kara uses the Godot & Fils spot price, updated every minute. Transaction fees are 2.5% of the amount with a minimum of €1 per transaction, whether buying or selling. Gold transfers are free.

Yes. Kara relies on the expertise and regulated licenses of its parent company Godot & Fils.

Identity verification is mandatory to fight money laundering and protect your funds.

Yes. All sensitive data is encrypted and securely hosted.

• Download Kara from the App Store or Google Play.
• Enter your phone number.
• Receive and validate your OTP code.
• Enter some personal information.
• Create a 6-digit secret code.
• (Optional) Enable Face ID / Touch ID.
• Choose to complete KYC now or later.

Yes, you can explore the app and receive your welcome gift, but identity verification is required to buy, sell, send or withdraw gold.

• You will need to scan your ID document.
• Record a video of your face.
• Provide proof of address.
• Provide bank details (IBAN).

On average 1 to 2 minutes.

Yes! Through the Send button at the top left of the Home page or via the "Send" button on the Vault page. You can transfer gold to another Kara user instantly, via their @username or if they are already in your phone contacts.

No, they must first become a user of the application.

The gold transfer is instant once the user has verified their identity.

Yes, the maximum transfer limit is the equivalent of €3,000 over 12 rolling months. This limit can be adjusted by contacting Kara support.

It is an automatic purchase plan that regularly invests (every week, every month, or another frequency you define) a fixed amount in gold, to smooth out market fluctuations.

• Open the Vault page.
• Click on "Set up a recurring purchase".
• Select the amount, frequency and payment method.
• Confirm.
• Your plan starts automatically.

Yes, you can pause, modify or cancel your plan at any time.

Yes, from a minimum of 5 g. You will receive 24-carat gold coins (999.9‰) of 1 g each, delivered to a Godot & Fils agency.

Service and agency delivery fees are €20. All fees are also displayed in the "Fees and limits" section available on the Account page.

Approximately 10 business days after confirmation.

• Your friend enters their referral code during registration.
• When all referral conditions are met, you receive a gold bonus (e.g. 0.2 g).
• Track your invitations on the "Earn" page.

A maximum number of referred friends may be set depending on campaigns. The maximum number of referrals is indicated on the "Earn" page.

Yes, your earnings appear in your transaction history.

• From the home screen, you can:
• - View your last 5 transactions.
• - Access the full history (purchases, sales, sends, receipts).
• - Download certificates for each validated transaction.

Yes, from the Home page, you will see your total balance (g + €) and the gain/loss over the last 24 hours.

Directly from the app through the "Support" section available on the Account page.